From Booking to Bumper Powering
Mobile Car-Repair Marketplace

Screenshot of the One Call Tax website

Project Overview:

VeeGoKit set out to eliminate the friction vehicle owners face when booking trustworthy repairs while giving independent mechanics a predictable job pipeline. The founders envisioned a single mobile marketplace that would cover discovery, booking, execution, payment, and feedback inside one polished experience.

The Challenge:

Key requirements included:

  • Aggregating thousands of fragmented mechanics while protecting service quality.
  • Balancing a two-sided onboarding flow (some users act as both customer and expert).
  • Handling variable job pricing—every vehicle, fault, and location can change the estimate.
  • Guaranteeing OTP login and UPI/Card payments even on low-bandwidth connections.
  • Meeting India’s DPDP data-privacy requirements from day 1.

Our Approach:

To solve the diverse and complex needs across user types, we followed a product-led, feedback-driven development strategy.

  • Conducted interviews with over 40 vehicle owners and 30+ mechanics across metro and tier-2 cities
  • Mapped complete service lifecycles to identify friction points and automation opportunities
  • Prioritized MVP flows that worked under low-bandwidth and low-device-performance conditions
  • Iteratively rolled out and refined features like slot booking, estimate builders, and payout flows based on live user feedback
  • Used microservices and modular design to enable rapid, isolated updates without platform-wide disruptions

The Solution:

We delivered a comprehensive static website featuring:

Architecture Highlights:

  • Micro-services split by auth, catalog, bookings, payments, and notifications for easier scaling.
  • Stateless REST APIs secured by short-lived JWT tokens issued after OTP verification.
  • Event-driven job matching using Kafka for dynamic assignment based on vehicle, location, and availability.
  • Media store + CDN for pre-/post-service photos to aid dispute resolution while keeping apps lightweight.

Mobile UX Principles:

  • One-hand navigation with familiar bottom-tab patterns.
  • Dynamic forms surface only relevant fields, reducing first-time entry to <45 seconds.
  • Contextual nudges boost profile completeness to 92% after three sessions.

Core Functionality Delivered:

Customer App:

  • OTP login, multi-vehicle wallet, and address book.
  • Search, category browse, smart filters (availability, rating, price).
  • Cart with GST calculation, service add-ons, and slot scheduler.
  • Real-time service timeline and push/SMS alerts.
  • Secure payments via UPI, Card, or Pay After Service.
  • Rating, review, and complete service history.

Mechanic App:

  • KYC upload (PAN/Aadhaar) and verification.
  • Availability toggle, service radius, and vehicle-type preferences.
  • Job-offer cards with auto-decline countdown.
  • Estimate builder, QR-code payments, and gated workflow for pre/post photos.
  • Earnings dashboard and simple payout requests.

Admin Portal:

  • KPI dashboard for jobs, users, GMV, ratings.
  • KYC/user management with audit trail.
  • CMS for service catalog and price controls.
  • Dispute resolution center and payout automation.
  • Configurable commissions by city, category, or rating.

Security & Compliance:

  • TLS 1.2+ enforced on all traffic.
  • AES-256 encryption for PII at rest via AWS KMS.
  • Role-based API gateway with VPN + MFA for admin routes.
  • PCI-DSS certified payment gateway integration.
  • DPDP-aligned privacy features like right-to-delete and data export.

Client Feedback:

"The new platform has transformed how we connect with potential clients. The source tracking helps us understand which services are most in demand, and the integrated booking system has made our consultation process much more professional and efficient."
— VeeGoKit Management Team

Tech Stack & Tools Used:

  • Backend: Microservices architecture using REST APIs, JWT, Kafka
  • Frontend: Mobile-first design with dynamic forms, bottom-tab navigation
  • Security: TLS 1.2+, AES-256 encryption, PCI-DSS-compliant payment processing
  • Storage & Media: AWS KMS, CDN-backed media store
  • Analytics/Admin: Custom KPI dashboard, CMS, automated payouts

Ongoing Engagement:

  • Live mechanic tracking on a map
  • Parts inventory integrations
  • Loyalty programs for customers and mechanics
  • In-app chat with photo annotations for estimate clarity